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Vendor terms

Last updated 11 October 2026

1. About these terms

These terms are the agreement between your business (“you”) and Find A Vendor (“we”, “us”) for applying to sell, and selling, event services on findavendor.co.uk. You accept them when you create a vendor account. Our customer terms, cancellation and refund policy and privacy notice also apply.

Find A Vendor
Email: hello@findavendor.co.uk

2. Who can sell

  • You must be a business (a sole trader, partnership or company) based in the UK, and the person accepting these terms must be 18 or over and allowed to act for the business.
  • You must hold any licences, registrations and permissions your services need, for example food business registration for food, a premises or personal licence for alcohol, or Gas Safe registration for gas appliances.
  • Insurance, food hygiene ratings and DBS checks are not required to join, but we strongly recommend appropriate public liability insurance. Where you tell us you have them, we may check them and show a verification badge.

3. Applying and going live

  • Your application must be accurate and complete. We review every application and may approve it, ask for changes, or decline it. We don’t have to give a reason for declining, but we usually will.
  • Approved vendors go live when Find A Vendor launches, or straight away after launch, once the profile is complete.
  • We may check your identity, business details and any documents you send us at any time, and remove a badge or listing if information turns out to be wrong.

4. Your listings

  • Listings must describe your services honestly, including what is and isn’t included, the notice you need, and your cancellation policy.
  • Prices are the total the customer pays, including VAT if you are VAT-registered. You must not charge customers extra for anything they booked at the listed price.
  • Keep your calendar up to date. Accepting work you can’t deliver harms customers and your ranking.
  • You must have the rights to all photos and text you upload. You give us a non-exclusive, royalty-free licence to show and promote them on the site and in our marketing while you are a vendor.
  • Don’t put contact details, links or social media handles in listings or pre-booking messages. They are hidden automatically.

5. Bookings

  • You have 48 hours to accept or decline a paid booking request. If you don’t reply, it is declined and the customer is refunded.
  • Accepting a booking forms a contract between you and the customer for the service. You must provide it as described, with reasonable care and skill, safely, and in line with the law.
  • Mark the job complete in your dashboard once you have delivered it.
  • If you need to cancel a confirmed booking, tell the customer and us as soon as possible. The customer gets a full refund. Repeated cancellations may lead to suspension.

6. Your cancellation policy

You set your own cancellation policy, and it is shown on every listing. It must be clear and fair, and it must follow the minimum standards in our cancellation and refund policy. Where your policy is unclear, or conflicts with those standards, the standards apply.

7. Payments, our fee and payouts

  • Payment collection. You appoint Find A Vendor as your limited agent to take payments from customers for your services. Once a customer has paid us, their debt to you is settled, whether or not we have paid you yet.
  • Our fee. We keep 10% of the total booking value (including extras). This covers the marketplace, payment collection and card processing costs. The customer sees and pays your listed price; your share is 90%.
  • When you are paid. We hold the payment until the job is done. It is released when the customer confirms the job, or automatically 72 hours after you mark it complete if the customer doesn’t report a problem. We then send your share by bank transfer to the account in your profile, normally within 5 working days.
  • Problems and refunds. If a customer reports a problem before release, the payment is paused while we review it. We may release it to you, refund the customer in full, or agree a partial refund, after looking at the evidence from both sides. We aim to decide within 10 working days.
  • Chargebacks and money owed. If a customer is refunded or a card payment is reversed after you have been paid, and the refund is due to your service, you must repay your share. We may deduct it from future payouts.
  • Tax. You are responsible for your own tax and VAT. UK law requires online platforms to collect certain details from sellers (such as name, address, date of birth and tax reference) and report their earnings to HMRC each year. We will ask you for these details and may hold payouts until you provide them.

8. Keeping bookings on Find A Vendor

Customers trust Find A Vendor because bookings, payments and messages stay in one place. You must not ask or encourage a customer you met through the site to book or pay you another way for any service in the 12 months after you first had contact with them through the site. If you do, we may suspend your account and charge the fee we would have earned.

9. Conduct, reviews and customer data

  • Treat customers with respect. Never harass, discriminate against or mislead anyone.
  • Never write, buy or arrange fake reviews, or offer incentives for good reviews.
  • You may use a customer’s details only to deliver their booking. You are responsible for handling their personal information lawfully, as a separate data controller, and for keeping it secure.

10. Suspension and ending this agreement

  • You can close your vendor account at any time by emailing hello@findavendor.co.uk. You must still complete or cancel any confirmed bookings.
  • We may suspend or remove listings, or end this agreement, if you break these terms, receive repeated serious complaints, give false information, or put customers at risk. Where we can, we will tell you why and give you a chance to fix the problem.
  • Payments held for bookings you have completed are still paid to you, less any refunds or amounts owed.

11. Responsibility and liability

  • You are responsible for your services, your staff and subcontractors, and the equipment and food you provide. You agree to cover us for any claims, losses and costs caused by your services or by your breaking these terms.
  • We provide the platform “as is” and don’t promise any number of bookings. We are not liable for loss of profit, business or goodwill, or for indirect losses. Our total liability to you in any 12-month period is limited to the fees we earned from your bookings in that period.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.

12. General

  • We may change these terms. We will give you at least 15 days’ notice of material changes by email. If you don’t agree, you can close your account before they take effect.
  • You are an independent business. Nothing in these terms makes you our employee or partner.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.