How can we help?
Answers to the questions we’re asked most. Can’t find what you need? Send us a message and we’ll reply within one working day.
Launching soon Find A Vendor isn’t taking bookings yet. Join the launch list and we’ll email you once when we open, or, if you run an event business, apply now.
Booking
How do I book?
Search for your date and town, open a listing, choose a start time and add it to your basket. You can add services from several vendors and pay once.
When is my booking confirmed?
Quoted bookings are confirmed as soon as you pay. Other bookings are confirmed when the vendor accepts, which they have 48 hours to do. If they decline or don’t reply in time, you’re refunded in full automatically.
Can I change my booking?
Yes. Open the booking in your account and choose “Request a change”. If the vendor agrees a new date or time, the booking moves with the same protection.
How do quotes work?
Some services are priced for each event. Send your details from the listing, the vendor replies with a fixed price, and you can accept and pay in your account.
Payments and refunds
Are there any booking fees?
No. You pay the price shown, plus any travel charge or extras you choose, which are shown before you pay.
When does the vendor get paid?
We hold your payment until after the event. It’s released once you confirm the job went well, or automatically 72 hours after the vendor marks it complete if no problem is reported.
How do I cancel?
Open the booking in your account. Before the vendor accepts, cancelling is instant and you get everything back. After that, any refund follows the vendor’s cancellation policy and our cancellation and refund policy.
How long do refunds take?
Refunds go back to the card you paid with, usually within 5 to 10 working days of being approved, depending on your bank.
Problems
Something went wrong with my booking
Open the booking and choose “Report an issue” before the payment is released. We pause the payment and look at the booking and messages to decide fairly.
Why can’t I share my phone number?
Before a booking is paid, contact details aren’t delivered in messages. This keeps your payment protected. Once you’ve booked, you can share them freely.
How do I report a message?
Open the conversation and choose “Report” under the message. Our team reviews every report.
For vendors
How do I join?
Apply at Become a vendor. It’s free, and we review every application, usually within a few working days.
What does it cost?
Nothing to join and no monthly fee. We take 10% of each completed booking, plus card processing of 1.4% + 25p per payment. Our first 100 approved vendors pay no commission for their first 2 months after launch. Card processing still applies.
When do I get paid?
After the customer confirms the job, or automatically 72 hours after the vendor marks it complete if no problem is reported. Payouts arrive by bank transfer, normally within 5 working days.
How do I manage my availability?
Set your weekly hours and block or open dates from the calendar in your dashboard. Customers only see times you’re free.
Your account
How do I change my details or password?
Go to Account settings from the menu. You can update your name, phone number and password there.
How do I get a copy of my data or close my account?
Both are in Account settings. You can close your account once you have no bookings in progress.